We guarantee that Neversecond products will exceed your performance expectations. If for whatever reason you are not satisfied, please contact us at firstname.lastname@example.org. Please provide your name and order number. We will contact you to help you find something else, or simply refund your purchase. The refund process takes 2-3 weeks to complete.
Neversecond reserves the right to verify information, require a valid proof of purchase and to deny refund requests at our sole discretion in cases of suspected fraud or abuse of our product guarantee.
Our policy on returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com.
Returning in the United States & Canada
Please note that returns will need to be sent to the following address: PO Box 964, Bayport, NY, 11705, United States If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Returning outside the United States & Canada
Please note that if your country of residence is not United States, shipping your goods may take longer than expected. You can always contact us for any return questions at firstname.lastname@example.org.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right. Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 3 day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at email@example.com.